• How the position relates to others
• The role, position objectives and key performance targets
• The probation process including behavioral and performance expectations
• Performance Management processes
• Essential and other training/development to be undertaken
• Supporting participants to actively participate in their service delivery, including family members and supporters in service delivery and alternative communication needs and aids
• Cultural, linguistic and disability diversity
• The needs of vulnerable people including children, people with complex needs, and culturally and linguistically diverse and Aboriginal and Torres Strait Islander people
• Responsibilities under anti-discrimination legislation
• Use of interpreters and translators
• Access and exit/transition processes
• Referral processes, including target response and referral timeframes and how to make appropriate referrals
• Care Up’ service network, Referral Database and appropriate referrals for
common issues
• Assessment, planning and review processes
• Evidence-based, person-centred approaches to service delivery and how to use a strengths-based approach to identifying participant needs and life goals
• Service delivery and participation processes
• Duty of Care requirements
• Child protection and interacting appropriately with children
• How to prevent and respond to actual or potential signs of abuse and neglect, including responsibilities for responding
• Particular risks that may be experienced by people with different needs
• Positive behaviour support strategies
• Identifying and responding to complaints.