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Privacy Policy

Last updated: June 2026

Care Up Pty Ltd (ABN to be inserted) ("Care Up", "we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Act 2013.

1. About This Policy

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information. It applies to all participants, employees, contractors, referrers, and visitors who interact with Care Up.

2. What Information We Collect

We may collect the following types of personal information:

  • Identity information: full name, date of birth, gender

  • Contact information: address, phone number, email address

  • NDIS information: NDIS number, plan details, support goals, funding categories

  • Health information: medical history, disability details, care needs, clinical assessments

  • Employment information: tax file number, superannuation, working rights (for staff)

  • Financial information: bank account details for payroll and billing

  • Website usage data: IP address, browser type, pages visited

3. How We Collect Information

3. How We Collect Information

We collect personal information directly from you (or your authorised representative) through:

  • Participant intake and consent forms

  • Referral forms submitted by support coordinators or allied health professionals

  • Employment application and induction forms

  • Phone, email, and in-person interactions

  • Our website at www.careup.net.au

4. Why We Collect and Use Your Information

We use your personal information to:

  • Deliver NDIS support services tailored to your needs

  • Comply with our obligations as a registered NDIS provider (Provider No: 4050134168)

  • Communicate with you about your services and appointments

  • Process payments and manage our accounts

  • Recruit, onboard, and manage our staff and contractors

  • Meet reporting obligations to the NDIS Quality and Safeguards Commission

  • Improve our services and respond to feedback or complaints

5. Disclosure of Your Information

We may disclose your personal information to:

  • The National Disability Insurance Agency (NDIA) as required under the NDIS Act

  • The NDIS Quality and Safeguards Commission for compliance and complaints

  • Your support coordinator, plan manager, or nominee (with your consent)

  • Allied health professionals and other service providers involved in your care

  • Government agencies where required by law

  • Our IT and administrative service providers under confidentiality obligations

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Sensitive Information

Health and disability information is treated as sensitive information under the Privacy Act. We only collect, use, and disclose your sensitive information with your consent, or where otherwise permitted or required by law.

7. Data Storage and Security

Your personal information is stored securely in password-protected electronic systems and locked physical files. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

We retain personal information for as long as required to provide our services and comply with legal obligations, typically a minimum of 7 years for NDIS records.

8. Access and Correction

You have the right to request access to your personal information held by Care Up, and to request corrections if the information is inaccurate, incomplete, or out of date. To make a request, contact us using the details below. We will respond within 30 days.

9. Complaints

If you believe we have mishandled your personal information, you may lodge a complaint by:

10. Contact Us

Care Up Pty Ltd

81-83 Campbell St, Surry Hills NSW 2010

Phone: 1800 227 387

Email: info@careup.net.au

NDIS Registered Provider No: 4050134168

11. Updates to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically.

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